Service & Appointment
Policies
While
we
understand that illness happens and that schedules can be
hectic - please understand that your therapist has reserved time
exclusively for you.
How you choose to use your time is up to you. Example: No Shows,
pre/post appointment chat, late arrival etc. We may not be able to
accommodate your desire to 'chat' after a session due to scheduling. If
you need to speak with someone about your care, please request a time
with the owners or a team manager at the front desk. We'll be happy to
help address your questions.
- Credit
Card data may be required on all accounts
- No Shows: You are liable for payment of your
appointment service at the posted cash / same day rate and will be issued a billing / invoice.
- Your appointment BEGINS at the time you
are scheduled.
Please arrive at least a few minutes ahead of your scheduled start time.
Your insurance will be charged and/or a bill for services will be
mailed or delivered to you at the next visit. Sessions are 53 minutes
(table time) in duration on average.
- Late Arrival: Your session will be
shortened (no discount) so as not to inconvenience others.
- Re-Schedule less than 24 hours in advance may be
assessed a fee of $25
- Re-Schedule
of less than 12 hours - are classed as no-show and you are
responsible for payment of the appointment at posted same day payment rate.
- Re-Schedule over 24 hours in advance without cost
or penalty.
- Payment of Co-pay or expected
insurance costs is due at the
time of service unless prior arrangements have been approved
- Non-Allowed services (denied payment by insurance) are the
responsibility of the patient and will be charged to the card on file or billed to the client.
- First time Non-Patient appointments may require credit card
to hold your appointment. You will be charged for 'no show'
appointments.
- NSF Checks or credit refusals (charge backs) incur a
$75 service fee and will be referred to collection or to
employer for garnishment action.
You are part of the income cycle for the
Crysalis therapists and practitioners.
We appreciate you fully but do expect you to be responsible about
time/appointment use and payments. We appreciate
your understanding and cooperation!
Cash / Credit Service Clients
No Shows: will be billed the full rate based on services scheduled
per policies.
Late Cancellation: (within 24 hours) are still liable for service
payment for appointment.
Reschedules within 1 week may waive payment in full provision
but will be charged a $25 reset fee as we have to compensate the
therapists for your the reserved time.
Insurance
Patients:
No show rule applies.
Insurance Late Cancellation - you are liable for payment of the appointment including:
co-pay, cost share, deductible etc of the services that were
scheduled.
Reschedules within 1 week may waive payment in full provision but
will be charged a $25 reset fee as we have to compensate the
therapists.
Promotional Use Clients:
No
shows or requests for cancellation within 24 hours of appointment will
be classed as "Coupon Used" per conditions declared at time of
purchase.
Rescheduling is permitted per normal guidelines
with over 24 hours advance notice.
Tipping Is Appreciated!
Service based tips are appreciated by your therapists
(when applicable) !
Please base your tip on the value of
service performed.
Your insurance
co-pay is NOT a tip. It is a
medical co-payment and helps us cover the costs of medical billing.
On average, billing/charting adds 30 minutes of work per client to a
record keeping in a
month.
Namaste...
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Omsho Crysalis proudly
ca
rries the Energetix line of homeopathic remedies. Nutrition and
Weight Loss Consults just $50.
